Q: Can I place equipment bookings using the website?
A: Yes. As long as you have an approved and open account with Cameraworks you can fully book and check out the equipment you need (for when you need it) using this website.
Q: I prefer to speak to someone, can I call or email?
A: Of course! You can book with our team too. Email us at [email protected] or give us a call on +44(0)2077292992 for a quote.
Q: Do you offer discounts?
A: Yes we do! You will see discounts are automatically added to your kit list as you add items on the website. Our bookings team also give discounts too depending on the size and nature of the booking.
Q: Do you offer delivery and collection?
A: Yes, we offer door to door delivery and collection within the Greater London area and most of the south of England.
For new individual (non-company) clients very first hires with us, we may not be able to offer delivery as we will likely need to ask you to kindly come in person to perform an ID check.
Q: Do I need an account with Cameraworks in order to hire?
A: Yes you do. To book any equipment from us, no matter how big or small the hire is, you need an approved and open account with us. You can submit an account application on this website, and we come back to you very quickly when you do!
Q: How do I place an order online?
A: Log in, enter your hire dates, add the kit you need, get your discount and check out all online. The website is connected to our hire system so knows exactly what's available and what isn't in real-time.
Q: The website shows weekly prices. How many days charge is that?
A: We charge 3 days as standard for any 7 day period. Keep in mind that when hires get long we add bigger discounts!
Q: Have an account, but having trouble signing in?
A: If you opened an account with us before our new website was launched (June 2022), you may not yet have a login to your online account.
You need to sign-up as a “new customer” but using the same email address used to open your account when you first joined. The system will then match them up so that you can make online orders straight away.
If you are unsure of the original email address, get in touch, we should be able to help.
Q: How do I order online?
A: Log in, enter your hire date(s), add your kit list, get your discount, and check out using your payment of choice. Remember you do need an approved and open account with us first.
Q: Does the website give discounts?
A: Yes it does! The size of the discount applied varies depending on the size and duration of the order and any special offers that might be running at the time of ordering.
Q: Does the website have live availability?
A: The website is connected to our hire system so knows exactly what is available 100% of the time, so can can trust you'll get exactly what you've ordered!
Q: Can I order online any time?
A: You can order 24 hours a day, 7 days a week from anywhere in the world.
Q: Is it cheaper to order online?
It can be! We regularly run offers for web site orders and also the website has a sophisticated system for adding discounts, so it will be as generous as it can be.
Q: I’m driving, is there anywhere to park?
A: You can park at our premises when you collect or return your kit. We have a private, gated car park on site.
Q: Are you in the congestion zone?
A: We are just outside it so as long as you choose the correct route to us you won't need to enter the congestion zone.
Q: You're in the middle of Shoreditch, how do I find you if I'm driving?
A: Anning St is an L shaped one way road. You need to turn into it off Curtain Road, then following the road round to the left. Once you get towards the Batemans Row end of Anning St, you'll see a large black gate into our car park. Buzz on the Cameraworks buzzer and we can buzz you in!
Q: Which tube station are you closest to?
A: Shoreditch High Street Overground is 3 mins walk, Old Street Underground 10 mins, and Liverpool Street Station 12 mins.
Q: What are your opening hours?
A: We are open 8am to 6pm Monday to Friday, and closed on weekends and bank holidays.
Q: Can I collect the kit the day before my shoot starts?
A: Yes. The kit will be available to collect from our office between 4pm-5:30pm the day before your shoot.
Q: When does the kit need to be back by?
A: We ask that you kindly return your kit between 8-10.30am the morning after the last day of your hire. If you’re going to be late please contact us to let us know.
Q: Do you offer delivery?
A: Yes, we offer door to door delivery and collection within the Greater London area and most of the south of England. We don't post or mail equipment.
For new individual (non-company) clients very first hires with us, we may not be able to offer delivery as we will likely need to ask you to kindly come in person to perform an ID check.
Q: Can you do early morning deliveries and evening collections?
A: Yes we can! Though this is on a case by case basis. Depending on timings, we may need to charge out-of-hours surcharges. Once we have all the details for this, we can include this in your quote for your consideration.
Q: How much does delivery/collection cost?
A: We price delivery and collection based on how far the address is from our premises in Shoreditch. Best thing to do is give us all the details and we can include in the quote.
Q: I’m on my shoot and I’m having difficulties with the equipment, what do I do?
A: Call us on +44(0)2077292992 or if we are closed, call the out of hours technical support number on +44(0)7483342137 and a member of our technical team will be happy to help.
Q: I’m on a shoot and the equipment has been damaged or gone missing. What should I do?
A: Call us on +44(0)2077292992 or if we are closed call the out of hours number on +44(0)7483342137. Depending on what has happened, you may also need to report it to the police and your insurance company too.
Q: If I damage or lose equipment will I be charged?
A: Unfortunately as per our terms of business we will need to charge you the costs of either replacing or repairing the item(s). We would raise an invoice to you once we know exact costings, then you can discuss with your insurers if you can make a claim.
Q: Do I have to get insurance cover?
A: Yes, you need hired in equipment insurance cover for every rental, which is industry standard. It’s for your own protection as well as ours. Unfortunately we can't hire equipment to you unless it's covered by insurance (we don't accept deposits instead of insurance).
Q: Can Cameraworks provide cover for my hire?
A: We can provide Cameraworks' insurance policy cover to you if the total value of the equipment you’re hiring is £50,000 or below and the hire is 28 days or less by means of a damage/subrogation waiver which covers your kit under our own policy. You will need to demonstrate care and professionalism with the equipment when using and transporting it, as well as ensure it's never left unattended or in vehicles - and make sure its locked in a secure building when it's not being used.
Q: How much does it cost to insure my hire kit under Cameraworks' insurance policy?
A: Our Damage/subrogation waiver fees are based on the value of the equipment you are hiring and the duration of the hire, so it is a case by case basis. We have endeavoured to make sure our fees are competitive in relation to you purchasing an insurance policy from an insurance company.
Q: What if the value of the equipment I’m hiring is above £50,000?
A: If the value of the equipment you are hiring is £50,000 or higher or the hire is longer then 28 days you will be required to purchase hired in equipment insurance from the insurance provider of your choice, which covers the dates of the hire and the full value of the equipment.
Q: Are there any insurance companies you recommend for short term cover?
A: Absolutely. We recommend Performance Film & Media Insurance as they can provide insurance quickly and easily online, and look after many of our clients. We also recommend Towergate Insurance for short term cover too.